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October 2009

Total Commitment to Customer Service

Olympic Glass are totally committed to their Customer Services Programme with the objective of ensuring that a truly personal, tailored, value for money and reliable service is consistently delivered.  

As our sales executives spend a high proportion of their time with out of office activities, we want to ensure our customer's ability to communicate on any issue is not impaired.

Customer Services Co-ordinator.
 It is the Customer Services Co-ordinator's responsibility to ensure that our customer's needs and expectations are met, all communications receive immediate response and all accounts runs smoothly.

Customer Care Calls
 We continually monitor the level of customer satisfaction through our Customer Care Calls.

Calls are made on a monthly basis to confirm the level of service being received is of the highest standards and monitor customer feed-back.

Contact Management System
 Olympic Glass is committed through its contact management system to logging, tracking and responding to quotation requests, product information, order status, problems or any queries. Reports are generated for management analysis to ensure our customers are receiving the highest level of satisfaction.

Commitment to Quality
 Olympic Glass is focussed on the development of its Quality Management Systems to enable identification and implementation of improved measures throughout the business.

Quality Service...........Consistantly Delivered
Credit Card Payment Now Available

 

The Code of Practice for the Repair and Maintenance of Industrial and
Commercial Doors has been completely updated by the DHF, the organisation which represents the UK suppliers and repairers of industrial and commercial metal doors and shutters.

The guide can be downloaded from the DHF website at: http://www.dhfonline.org.uk/ 

  
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